Records Copy Policy: We will be glad to print, email, or fax your records to the place of your choosing. It is our policy that, unless otherwise stated by the owner, we will share your pet's records with other veterinary clinics and boarding facilities upon request.
Radiography Policy: We can make you a copy of your radiographs, upon request, for a $6.25 fee. It is important to note that this disc is meant to be used with radiographic software only.
Ultrasound Policy: If you have an ultrasound appointment, please do not feed your pet after 11 pm the night before the appointment, and give no food the day of the appointment. Minimal water is allowed.
Bloodwork and Lab Policy: Depending on the type of test, you may be asked to take preliminary steps. These instructions will be given to you at the time the test is set up. Bloodwork, chemistry, and other lab test results can take from 2-14 days to return to us, at which time the doctor will review them on their next working day. The doctor will contact you when they have completed their analysis.
Referrals: While we offer many services at the Animal Hospital of Signal Mountain, certain services and specialties may be referred to a veterinary specialist or hospital. We have dedicated referral technicians who prepare and send the referral, medical history, lab work, and x-rays prior to your visit at the referred hospital.
Medications: We carry many regularly utilized medications in-house. Some human medications (veterinary approved) may be scripted to the pharmacy of your choice. Some may need to be compounded and will require additional time. If your pet is on a medication that we do not regularly carry in-house, please give us at least a week's notice to get it filled. You may also be interested in our Grab n Go Program, or our online store. Refills may take up to 24 hours to process.
Food: We carry many regularly utilized diets in-house. If you are on a diet that we do not regularly carry in-house, please give us at least a week's notice to special order it. You may also be interested in our Grab n Go Program, or our online store.
Late for Appointment: If you are more than 10 minutes late for your appointment, we may ask you to reschedule your appointment. If you are unable to reschedule, we will try to work you into the existing schedule and you may have to wait an unknown period of time for the doctor to see you. It is our goal to see all patients that are sick on the same day, but you may be asked to drop your pet off.
No Show Policy: It is important for you to show up on time for your scheduled appointment. If you are unable to keep your scheduled time, please give us a minimum of 24 hours' notice so we may allow another patient to be seen. We ask that you give us a minimum of 48 hours' notice if you are unable to keep your surgery, ultrasound, radiograph, acupuncture, or rehab appointment. A $35 fee will be charged for any missed appointment for which no notice has been given. Compliance with this policy allows us to provide the best possible service to all our clients and patients.
Payment Policy: Payment in full is expected at time of service. We offer estimates to help you understand what you will be expected to pay at the time of treatment. Estimates are the closest we can get service to what your cost might be. Please be aware you will be responsible for the complete balance after your appointment. We offer the following options for payment: Visa, MC, Discover, American Express, check, cash, and Care Credit financing.
Paw Plans: Paw Plans, our annual wellness plans, are not insurance but annual care plans that offer significant discounts on preventive services and allow you to spread the cost of care over 12 months. Read more about Paw Plans in the included brochures.
Pet Insurance: The insurance plans we are familiar with work like this: you pay the charges for your visit in full, then submit your claim to them along with your itemized receipt. The insurance company then reimburses you for what is covered. We have brochures for the following:
Pre-Arranged Financial Agreement: If a financial agreement for an outstanding balance has been agreed upon with the Financial Administrator, a written and signed copy will be provided to you and kept on file. By signing the payment agreement, you agree to pay the balance in full by the end of the agreed-upon time. You also agree to pay for the reasonable costs of collection in the event that collection efforts become necessary.